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If your business is short on IT help?
PC Pros
Networking can assist you with your Computer needs.
We offer
two support options to provide a solution that meets your
business needs:
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| Option
A - Scheduled Onsite Service (Best
Deal - Super Saver Time Blocks)
Option B - On Demand Support Calls (Based
on Response time)
• (LEVEL 1) Next
Business Day Response
• (LEVEL 2) Emergency, 5-Hour Priority Service
• (LEVEL
3) Emergency, after hours
11pm-9am
Priority Service.
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Option
A - Scheduled Onsite Service
(Best
Deal - Super Saver Time Blocks)
Our Technician will go out to your
site once a week to troubleshoot, and fix any Desktop PC problems.
Also, our technician will be on-site to answer any questions
concerning Hardware and Software applications.
Please advise your users to write down any questions or possible problems
and present it to the Technician.
Parts not included.
To sign up for this plan, you can purchase time blocks, listed below, at the
following rates:
2+
hours per week M-F 9 a.m. to 6 p.m. $45 per
hour
4+ hours per week M-F 9 a.m. to 6 p.m.
$45 per hour
8+ hours per week M-F 9 a.m. to 6 p.m.
$40 per hour
12+ hours per week M-F 9 a.m. to 6 p.m. $35
per hour
Example:
Company ABC
schedules (4+ hours , at $45 per/hr.) Monday 9am - 11am and
Friday 4pm - 6pm:
Monday
Tuesday
Wednesday Thursday
Friday

Option B -
On Demand Support Calls (Based on Response
time)

(LEVEL 1) Next Business Day Service:
This service is scheduled for the Next Business Day from time the request was received
and is
billed hourly.
Parts not included.
• Monday - Friday (9 a.m. to 9 p.m. - Rate $50
per hour)
(9 p.m. to 11 p.m. - Rate $70 per hour)
(LEVEL 2) Emergency, 5-Hour Priority Service
For support that is mission critical to your business,
fast sameday maximum 5-Hour Response Time.
This service covers all Hardware and Software issues, billed on an hourly basis.
Parts not included.
• Monday
- Friday (9 a.m. to 9 p.m. - Rate $60 per hour)
(9 p.m. to 11 p.m. - Rate $70 per hour)
•
Saturday - Sunday (12 noon to 11 p.m. - Rate $90 per hour)
(LEVEL 3) Emergency, after hours Priority Service
For support that is mission critical to your business, outside normal business hours.
This service covers all Hardware and Software issues, billed on an hourly basis.
Parts not included.
• after hours
Mon - Sun (11pm-9am)
Rate $99 per hour.
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